ji96 Privacy Policy — Your Data Security Matters

1. Data Controller and Contact Information

ji96 operates as the data controller for personal information collected through the Platform. We are responsible for determining the purposes and means of processing your personal data in accordance with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.

Data Protection Officer Contact:
For privacy-related inquiries, data subject requests, or complaints, please contact:
Email: [email protected]
Live Chat: Available 24/7 on the Platform

You may also file complaints with the National Privacy Commission (NPC) of the Philippines if you believe your rights under the Data Privacy Act have been violated. Visit privacy.gov.ph for more information.

2. Information We Collect

2.1. Personal Information Provided by You

When you register an Account or use the Services, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification numbers (e.g., Philippine National ID, passport number, SSS number).
• Contact Information: Email address, mobile phone number, residential address, billing address.
• Account Credentials: Username, password (encrypted), security questions and answers.
• Financial Information: Payment method details (GCash account number, Maya account number, bank account numbers, cryptocurrency wallet addresses), transaction history, deposit and withdrawal records.
• Verification Documents: Copies of government-issued photo identification (passport, driver's license, national ID), proof of address (utility bills, bank statements), selfies for identity verification, proof of payment method ownership.
• Communication Records: Contents of live chat conversations, emails, and customer support tickets.

2.2. Automatically Collected Information

When you access the Platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address).
• Usage Data: Pages visited, clickstream data, time spent on pages, referring and exit URLs, search queries, games played, bet amounts, session duration, login times.
• Location Data: Approximate geographic location derived from IP address to ensure compliance with jurisdictional restrictions.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, analytics cookies, advertising cookies. You can manage cookie preferences through your browser settings, but disabling cookies may limit certain Platform functionality.

2.3. Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: GCash, Maya, banks, and cryptocurrency payment gateways may provide transaction verification, fraud detection information, and account status updates.
• Identity Verification Services: Third-party KYC (Know Your Customer) providers may verify the authenticity of your identification documents and perform background checks.
• Fraud Prevention Services: Third-party fraud detection systems may provide risk assessment data to protect against fraudulent activities.
• Regulatory Authorities: PAGCOR and other regulatory bodies may provide information related to excluded persons lists, suspicious activity reports, or compliance requirements.

3. How We Use Your Personal Information

ji96 processes your personal information for the following purposes, in compliance with the lawful bases established under the Philippine Data Privacy Act:

We will not use your personal information for purposes other than those described in this Privacy Policy without obtaining your prior consent, unless required by law.

4. How We Share Your Personal Information

ji96 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your personal information with the following categories of recipients under specific circumstances:

4.1. Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment processors: GCash, Maya, banks, cryptocurrency payment gateways (to process deposits and withdrawals).
• Game providers: JILI Games, Evolution Gaming, Pragmatic Play, and other software providers (to deliver game content).
• Identity verification services: KYC and AML compliance providers (to verify identity documents and perform background checks).
• Cloud hosting providers: To securely store data and host Platform infrastructure.
• Customer support platforms: Live chat software providers and ticketing systems.
• Analytics and marketing tools: Google Analytics, Facebook Pixel, email marketing platforms (to analyze user behavior and send promotional content).

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal information and may only use it for the purposes specified by ji96.

4.2. Regulatory Authorities and Law Enforcement

We may disclose your personal information to regulatory bodies, law enforcement agencies, or government authorities when required by law or when we have a good-faith belief that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests from PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other Philippine authorities.
• Enforce our Terms & Conditions or investigate violations.
• Detect, prevent, or address fraud, security vulnerabilities, or technical issues.
• Protect the rights, property, or safety of ji96, our Users, or the public as required or permitted by law.

4.3. Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, bankruptcy, or other business transaction involving ji96, your personal information may be transferred to the acquiring entity or successor as part of the transaction. You will be notified via email and/or a prominent notice on the Platform if such a transfer occurs and your data becomes subject to a different privacy policy.

4.4. With Your Consent

We may share your personal information with third parties for purposes not described in this Privacy Policy if you provide explicit consent at the time of collection or sharing.

5. Data Retention

ji96 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your Account's active status and for a period of five (5) years following Account closure to comply with anti-money laundering regulations and PAGCOR record-keeping requirements.
• Transaction Records: Financial transaction records, including deposits, withdrawals, bets, and winnings, are retained for a minimum of five (5) years as required by Philippine AML laws and tax regulations.
• Communication Records: Customer support records, live chat transcripts, and email correspondence are retained for three (3) years to resolve disputes and improve service quality.
• Marketing Data: If you opt-in to receive marketing communications, your contact information and marketing preferences are retained until you unsubscribe or request deletion.
• Cookies and Tracking Data: Session cookies expire when you close your browser. Persistent cookies expire after 12 months unless renewed. Analytics data is retained for up to 26 months.

After the applicable retention period expires, we will securely delete, anonymize, or aggregate your personal information in accordance with our data retention and disposal policies. Anonymized or aggregated data that cannot identify you may be retained indefinitely for statistical and analytical purposes.

6. Data Security Measures

ji96 employs industry-standard technical, physical, and administrative safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using Transport Layer Security (TLS) 1.3 protocol. Sensitive data stored on our servers is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal information is restricted to authorized employees, contractors, and service providers who require access to perform their duties. All personnel are subject to confidentiality obligations and undergo background checks.
• Multi-Factor Authentication (MFA): Critical operations, such as withdrawals and account settings changes, require multi-factor authentication to prevent unauthorized access.
• Firewall and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems that monitor for suspicious activity and cyber threats.
• Regular Security Audits: We conduct periodic security audits, vulnerability assessments, and penetration testing to identify and remediate security weaknesses.
• Data Backup: Regular backups of user data are performed and stored in geographically separate locations to ensure data availability in case of system failure or disaster.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for any activity that occurs under your Account. Notify us immediately if you suspect unauthorized access.

7. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights regarding your personal information:

7.1. Right to Information

You have the right to be informed about the collection, use, and sharing of your personal information. This Privacy Policy serves as our primary notice.

7.2. Right to Access

You may request a copy of the personal information we hold about you. Requests can be submitted via email to [email protected] or through your Account Settings. We will respond within fifteen (15) days and provide the data in a commonly used electronic format.

7.3. Right to Rectification

If your personal information is inaccurate, incomplete, or outdated, you have the right to request correction or update. You may update certain information directly through your Account Settings. For information that requires verification (e.g., legal name, date of birth), contact customer support.

7.4. Right to Erasure or Blocking

You may request deletion of your personal information if it is no longer necessary for the purposes for which it was collected, or if you withdraw consent (where consent was the legal basis). However, we may retain data when required by law, such as for compliance with PAGCOR record-keeping requirements or AML regulations. In such cases, we will block the data from processing for other purposes.

7.5. Right to Object

You may object to the processing of your personal information for direct marketing purposes by opting out of promotional emails via the unsubscribe link or by contacting customer support. You may also object to processing based on legitimate interests by providing reasons related to your particular situation.

7.6. Right to Data Portability

Upon request, we will provide your personal information in a structured, commonly used, machine-readable format (e.g., CSV, JSON) so you can transmit it to another service provider.

7.7. Right to File a Complaint

If you believe your rights under the Data Privacy Act have been violated, you may file a complaint with the National Privacy Commission of the Philippines. Visit privacy.gov.ph for complaint procedures.

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We may require verification of your identity before processing requests.

8. Cookies and Tracking Technologies

ji96 uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. By using the Platform, you consent to the use of cookies in accordance with this Privacy Policy.

8.1. Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function properly, including session management, security, and authentication. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use the Platform (e.g., which pages you visit, error messages). Used to improve Platform performance.
• Functionality Cookies: Remember your preferences (e.g., language, login credentials) to provide a more personalized experience.
• Analytics Cookies: Google Analytics and similar tools track user behavior, traffic sources, and conversion rates to help us understand how users interact with the Platform.
• Advertising Cookies: Used to deliver targeted advertisements on third-party websites based on your browsing behavior. Managed by advertising networks such as Facebook and Google Ads.

8.2. Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but doing so may limit certain features of the Platform. To opt-out of Google Analytics tracking, visit tools.google.com/dlpage/gaoptout.

9. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside the Philippines where our servers, service providers, or business partners are located. These countries may have data protection laws that differ from Philippine law. When we transfer personal information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the National Privacy Commission.
• Data processing agreements with service providers that require them to protect your information in accordance with this Privacy Policy.
• Transfers to countries with adequate data protection frameworks recognized by Philippine law.

By using the Platform, you consent to the transfer of your personal information to other jurisdictions as described above.

10. Children's Privacy

The Platform is not intended for individuals under the age of 21. We do not knowingly collect personal information from persons under 21 years of age. If we become aware that a User is under 21, we will immediately suspend or terminate the Account and delete all associated personal information. Parents or guardians who believe their child has provided personal information to ji96 should contact us immediately at [email protected].

11. Changes to This Privacy Policy

ji96 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or Platform features. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on this page with a revised "Last Updated" date.
• Sending an email notification to the address associated with your Account (for significant changes).
• Displaying a prominent notice on the Platform homepage or login page.

Your continued use of the Platform following the posting of changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Data Protection Officer
ji96 — Online Casino Platform
Email: [email protected]
Live Chat: Available 24/7 via the Platform

For complaints regarding data privacy violations, you may also contact the National Privacy Commission of the Philippines at privacy.gov.ph.